[SOP] Intercontinental Group - Housekeeping Floor - How to clean guest shoes

Chuyên mục sách: Housekeeping

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I like to wear polished shoes – I think they make a statement about a person. Usually I travel with minimal shoes – often only 2 pairs, so they need regular cleaning treatment. This is a service which is an added extra to 5 star hotels and I appreciate it

23-11-2018
257
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. I am able to increase the GSTS score.
2. I can show my professionalism.
3. I can offer more services than only making up the room.
4. Cleaned and polished shoes are important for our guests.  

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