[SOP] Intercontinental Group - Housekeeping Floor - How to dust, polish metal and clean other in room items

Chuyên mục sách: Housekeeping

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

I expect all furniture to be clean as I am sitting on chairs, working at the desk and hanging my clothes in the wardrobe. I don’t expect to see dust in my room. I expect brass and metal surfaces to be polished leaving no fingerprints...

23-11-2018
283
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. I understand the importance of the cleanliness of the furniture.
2. When the furniture bar is clean, I am able to satisfy our guests and increase the GSTS score.
3. I can show my professionalism.
4. Guests feel comfortable with clean furniture, he/she does not make her cloth dirty.

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