[SOP] Intercontinental Group - Housekeeping Floor - Remove room service tray & trolley

Chuyên mục sách: Housekeeping

Loại sách: Tài liệu miễn phí

Loại hình: Tài liệu

Người chia sẻ: Thich Tam Pham

It is important that the room service tray or trolley is removed from my room and the corridor shortly after I have finished my meal. I don’t expect trays or trolleys to be left in my room or lying in the corridor in front of my room...

23-11-2018
62
Miễn phí
Tag : SOP
Why is this task important for you and our guests?    
Answers:
1. We can increase our GSTS score.
2. I can show my professionalism.
3. I want to make our guests feel comfortable.
4. I want to show, that we take care of our guests in the guest room as well as when walking on the corridor.

135398

Thành viên

965

Sách miễn phí

129

Sách trả phí

42

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