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Be My Guest. English for the Hotel Industry. Teacher's Book

Be My Guest meets the needs of the following personnel: receptionist, porter, bar person, chambermaid/ room attendant, housekeeper, concierge/commissionaire, management trainee, waiter/waitress.

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Human Resource Management in the Hotel Industry: Strategy, Innovation and Performance (Routledge Studies in Employment Relations)

This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry.

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Managing Negative Word-of-Mouth on Social Media Platforms: The Effect of Hotel Management Responses on Observers’ Purchase Intention

Ines Nee makes important key contributions to service recovery research by analyzing the effect of management response content towards negative online customer reviews on the observer’s purchase intention.

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Hotels and Resorts: An investor’s guide

This book provides invaluable guidance to international investors, developers, asset managers and students in related subject areas.

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Hotel Convention Sales, Services and Operations

Pat Romero has put together a wonderful book with all of the basics of convention management. It is the perfect, grass roots tool for anyone entering or considering entering the hospitality or meeting planning industry.

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How to Buy and Run Your Own Hotel

This is a thoroughly 'hands-on' guide to opening a hotel, by an author who has been there, seen it and done it - and turned their own pipe dream into reality.

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Siting and Design of Hotels and Resorts: Principles and Case Studies for Biodiversity Conservation

Hotel and Resort Development and Biodiversity: Risks and Opportunities.Biodiversity Principles for Siting and Design of Hotels and Resorts Principle.

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Hotel Front Office Management - Third Edition

Written by a highly regarded, well-known figure in the field. Features a clear and accessible writing style. Contains new sections on the use of technology in the front office.

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High Season: English for the Hotel and Tourist Industry (Student's Book)

A language study section concentrates on the language structures that occur frequently in the context of hotel work.

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The Growth Strategies Of Hotel Chains: Best Business Practices By Leading Companies

How did Accor, Cendant, Choice Hotels International, Marriott, and Hilton become the largest hotel chains in the world—and what strategies will they use to continue their growth?

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The analytic hospitality executive: Implementing data analytics in hotels and casinos

Targeted analytics to address the unique opportunities in hospitality and gaming.

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New Hotels

New Hotels includes more than 40 recent case studies of truly world class hotels showcasing the most innovative and creative projects ever designed.

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Managing People: A guide for managers in the hotel and catering industry

This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training

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Hotel/ Restaurant Management Career Starter

Hotel/Restaurant Management will give you a great start toward a rewarding and challenging career as a hotel or restaurant manager.

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Economics of Hotel Management

This title emphasises on the efficacy of economic principles at both the micro and macro levels in the hotel industry.

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Highly Recommended: English for the Hotel and Catering Industry

This title offers practical communication skills for hotel and catering employees.

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Hospitality Security: Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment

Hospitality Security: Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today’s hospitality practitioner.

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Bar Style: Hotels and Members' Clubs

Bar Style is a great source of information and inspiration for your own projects.

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Talk about Travel. English for Airlines, Hotels, and Tours

Talk About Travel is an intermediate level course designed for both travelers and workers in the tourism industry. Each of the 20 units deal with important topics such as airlines, hotels, restaurant, and sightseeing.

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The Cornell School of Hotel Administration on Hospitality: cutting edge thinking and practice

This cutting edge and comprehensive book—with contributions from the star faculty of Cornell University's School of Hotel Administration—offers the latest thinking on the best practices and strategies for hospitality management.

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The Most Beautiful Hotels in the World

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a proud heritage of making guests feel more than welcome.

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HOTEL REVENUE MANAGEMENT - from Theory to Practice

The book is suitable for undergraduate and graduate students in tourism, hospitality, hotel management, services studies programmes, and researchers interested in revenue/yield management.

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Principles of Hotel Management

Principles of Hotel Management

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Hotel pricing in a social world: Driving value in the digital economy

Take control of revenue management in the new hotel economy.

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Check-in check-out : managing hotel operations

For those on courses in hotel management, this book provides coverage of the hotel's front office and all of the support positions that make it work.

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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

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Hotel Management and Operations

This Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today’s burgeoning and dynamic hotel industry.

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Báo cáo Xu hướng Du lịch Outbound Việt Nam 2019

Báo cáo Xu hướng Du lịch Outbound Việt Nam 2019 - Outbox Consulting

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coffe professional

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