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[SOP] Intercontinental Group - Chinese Restaurant - How to serve a finger bowl

That when dishes require hands to be used when eaten, automatically a finger bowl will be served by friendly staff.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - How to pick up food

That the food is transported to the restaurant as soon as the chef has finished the preparation and is served hot and efficient by friendly staff with a smile.

Miễn phí

[SOP] Intercontinental Group - How to set up a table for a private dining room

That the tables are set in a consistent manner with clean table cloth and complete settings to be ready for the guest to be seated and to start their meal.

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[SOP] Intercontinental Group - Chinese Restaurant - How to set up a table for the main dining room

That the tables are set in a consistent manner with clean table cloth and complete settings to be ready for the guest to be seated and to start their meal.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - How to set up the pantry section

That food is served fast & efficient from the kitchen with all required condiments and dishes.

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[SOP] Intercontinental Group - Chinese Restaurant - How to close the restaurant

Being informed of closing of the restaurant, possibly with last orders. Not imposing customers and that service and respect are taken in consideration.

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[SOP] Intercontinental Group - Chinese Restaurant - How to prepare a side station

That side stations are organised and clean & tidy and a pleasant view form the guest.

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[SOP] Intercontinental Group - Chinese Restaurant - How to present s bill

That the correct bill is presented without any mistakes in a clean folder and timely manner by a friendly and smiling staff.

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[SOP] Intercontinental Group - Chinese Restaurant - How to serve a Chinese tea

That Chinese tea is served in a proper way, fast and hot with complete condiments by friendly, smiling staff efficiently.

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[SOP] Intercontinental Group - Chinese Restaurant - How to clear plates, cutlery and glassware

That the soiled plates, cutleries and glasses are cleared in a timely and efficient manner, without too much noise and disturbance by friendly and smiling staff.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - How to serve Chinese food

That they are being served by friendly, efficient and smiley staff following the sequence and the Chinese custom of serving a Banquet lunch or dinner.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - How to take a food order

That the food order is taken in a timely manner by friendly smiling staff and that the promotions or special of the day / restaurant are explained clearly and friendly.

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[SOP] Intercontinental Group - Chinese Restaurant - How to take a drink order

That the drink order is taken within 5-10 minutes after being seated, that the order is taken accurate without mistakes.

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[SOP] Intercontinental Group - Chinese Restaurant - How to present the menu

That the menu is handed to the guest within 5-10 minutes after being seated and that the menu specials and the not available item are explained.

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[SOP] Intercontinental Group - Chinese Restaurant - How to seat guests

That the guest is seated in a timely manner, being assisted with the chair and on a ready table.

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[SOP] Intercontinental Group - Chinese Restaurant - How to do pre-service operation

That the restaurant is open on time, ready to receive the guests by friendly staff in clean and neat uniforms.

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[SOP] Intercontinental Group - Bakery - Basic preparation of crepes

That crepes are fresh and baked till perfection without being dry and light in colour.

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[SOP] Intercontinental Group - Bakery - Keys to develop the quantities of break, pastrie and rolls

That bread rolls and other bread items are fresh and baked till perfection in the same morning.

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[SOP] Intercontinental Group - Bakery - Basic pie dough

Why is this task important for you and our guests?

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[SOP] Intercontinental Group - Assistant Manager - No shows

Why is this task important for you and our guests?

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[SOP] Intercontinental Group - Assistant Manager - Over night shift duties

I expect the hotel to provide 24 hours security for me and my belongings with respect for my privacy. I also expect a range of services and facilities to be open which suit my personal requirements.

Miễn phí

[SOP] Intercontinental Group - Assistant Manager - Opening in-room safe procedure

I expect the hotel to provide a secure a safe environment for myself and my belongings with respect for my privacy.

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[SOP] Intercontinental Group - Assistant Manager - Lost & found procedure

I expect the hotel to provide a secure a safe environment for my person and my belongings with respect for my privacy. If I misplace something while I am a guest of the hotel’s I expect it to be returned.

Miễn phí

[SOP] Intercontinental Group - Assistant Manager - Handling fully booked situation

I expect my check-in to be quick, friendly and efficient by knowledgeable staff who can assist me with my needs and ensure my individual room requests are honored...

Miễn phí

[SOP] Intercontinental Group - Assistant Manager - Commencing the shift

I expect all my requests to be handled efficiently, accurately and courteously by knowledgeable staff who can assist me with my needs. I expect issues raised in the morning to be completed by the time I return to my room in the evening...

Miễn phí

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