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Why is this task important for you and our guests?
I expect the kettle to be clean, as I prepare my coffee and tea in this equipment. I expect Ice Buckets to retain their “new” look.
I expect this part of the room to be clean as I have to inhale out-coming air.
I want carpet to be clean and soft when I walk on it with bare feet. Along the corridor, I expect working material properly positioned, so I can walk easily to my room.
I expect my room to be clean and to find things in a logical place. I also appreciate things which are not essential, but give enjoyment, convenience and pleasure during my stay.
I put DND on my room because I want privacy. I do not expect interruptions, however well intentioned they may be.
That kitchen trolleys are set up properly and clean with a pleasant view for the guests.
That all dishes are prepared in a consistent manner every time they are ordered, 24/7.
That all the staff including chefs and stewarding are aware of the hotel happenings and are able to reply to the guest the basic answers.
That the kitchen handles the deep fryer safely to avoid fires and to ensure then oil is filtered and kept clean.
I want to be greeted at the airport even if I did not reserve a hotel limousine. In cases where the hotel has just recently opened, I need to be informed of its location and assisted with giving the taxi driver directions and...
I expect a professional Hotel Airport Representative whom I can easily locate and who will help me with my luggage and show me to my hotel limousine in a speedy and polite manner.
I expect that the hotel can provide umbrellas for me during rainy days, notably umbrellas which are not damaged and are well maintained.
I expect that hotel staff can recommend suitable shopping centers to me and refer me to local specialty shops in accordance with my requests.
I expect that hotel staff can recommend an appropriate restaurant to me and can assist with making my reservation.
I expect that the hotel can provide a prompt and accurate airline ticket service and hotel staff can help me to contact the airline office to reconfirm or change my ticket.
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