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[SOP] Intercontinental Group - Housekeeping Floor - How to clean kettles and ice buckets

I expect the kettle to be clean, as I prepare my coffee and tea in this equipment. I expect Ice Buckets to retain their “new” look.

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - How to clean the air-conditioning grill

I expect this part of the room to be clean as I have to inhale out-coming air.

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - Using the vaccum to clean a guest room

I want carpet to be clean and soft when I walk on it with bare feet. Along the corridor, I expect working material properly positioned, so I can walk easily to my room.

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - How to check a guest room

I expect my room to be clean and to find things in a logical place. I also appreciate things which are not essential, but give enjoyment, convenience and pleasure during my stay.

Miễn phí

[SOP] Intercontinental Group - Housekeeping Floor - DNS guest room

I put DND on my room because I want privacy. I do not expect interruptions, however well intentioned they may be.

Miễn phí

[SOP] Intercontinental Group - General - Prepare garnishes

Why is this task important for you and our guests?

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[SOP] Intercontinental Group - General - Prepare green salads

Why is this task important for you and our guests?

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[SOP] Intercontinental Group - General - Prepare salad dressing

Why is this task important for you and our guests?

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[SOP] Intercontinental Group - General - Clean and prepare fish

Why is this task important for you and our guests?

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[SOP] Intercontinental Group - General - Cut poultry

Why is this task important for you and our guests?

Miễn phí

[SOP] Intercontinental Group - General - Trim meats

Why is this task important for you and our guests?

Miễn phí

[SOP] Intercontinental Group - General - Peel, cut and mix food

Why is this task important for you and our guests?

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[SOP] Intercontinental Group - General - Thaw frozen food

Why is this task important for you and our guests?

Miễn phí

[SOP] Intercontinental Group - General - Prepare stocks

Why is this task important for you and our guests?

Miễn phí

[SOP] Intercontinental Group - General - Set up of kitchen trolleys

That kitchen trolleys are set up properly and clean with a pleasant view for the guests.

Miễn phí

[SOP] Intercontinental Group - General - Kitchen log books

Why is this task important for you and our guests?

Miễn phí

[SOP] Intercontinental Group - General - Standard recipe compositions

That all dishes are prepared in a consistent manner every time they are ordered, 24/7.

Miễn phí

[SOP] Intercontinental Group - General - Kitchen briefings (Chefs daily briefings)

That all the staff including chefs and stewarding are aware of the hotel happenings and are able to reply to the guest the basic answers.

Miễn phí

[SOP] Intercontinental Group - General - Deep fryers

That the kitchen handles the deep fryer safely to avoid fires and to ensure then oil is filtered and kept clean.

Miễn phí

[SOP] Intercontinental Group - Concierge - Airport representative pomotion

I want to be greeted at the airport even if I did not reserve a hotel limousine. In cases where the hotel has just recently opened, I need to be informed of its location and assisted with giving the taxi driver directions and...

Miễn phí

[SOP] Intercontinental Group - Concierge - Airport pick up service

I expect a professional Hotel Airport Representative whom I can easily locate and who will help me with my luggage and show me to my hotel limousine in a speedy and polite manner.

Miễn phí

[SOP] Intercontinental Group - Concierge - Umbrella on loan

I expect that the hotel can provide umbrellas for me during rainy days, notably umbrellas which are not damaged and are well maintained.

Miễn phí

[SOP] Intercontinental Group - Concierge - Shopping recommendations

I expect that hotel staff can recommend suitable shopping centers to me and refer me to local specialty shops in accordance with my requests.

Miễn phí

[SOP] Intercontinental Group - Concierge - Restaurant reservations

I expect that hotel staff can recommend an appropriate restaurant to me and can assist with making my reservation.

Miễn phí

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