I expect the hotel to provide a secure a safe environment for my person and my belongings with respect for my privacy. If I misplace something while I am a guest of the hotel’s I expect it to be returned.
I expect my check-in to be quick, friendly and efficient by knowledgeable staff who can assist me with my needs and ensure my individual room requests are honored...
I expect all my requests to be handled efficiently, accurately and courteously by knowledgeable staff who can assist me with my needs. I expect issues raised in the morning to be completed by the time I return to my room in the evening...
Being informed of closing of the restaurant, possibly with last orders. Not imposing customers and that service and respect are taken in consideration.
That the table is wiped clean after the plates, glasses, cutleries and unwanted equipment have been cleared to ensure the food leftovers and crumbs are taken away so the guest can not damage or dirty his/her cloths.
That the soiled plates, cutleries and glasses are cleared in a timely and efficient manner, without too much noise and disturbance by friendly and smiling staff.
That after the order is taken the cutlery is change according to the dishes/course ordered to ensure the guests are able to eat his/her dish easily with the right utensils.
That the food order is taken in a timely manner by friendly smiling staff and that the promotions or special of the day / restaurant are explained clearly and friendly.
Chỉ tại khách sạn có được sự phục vụ có chất lượng cao. Mọi công việctrong khách sạn đều có một phần công việc vệ sinh trong đó, từ nhân viên tiếp tân cho đến bếp trưởng.
Phục vụ bar là hoạt động không thể thiếu trong kinh doanh Du lịch nói chung và trong kinh doanh Khách sạn - Nhà hàng nói riêng ở tất cả các quốc gia trên thế giới.
Tuy hệ thống nào cũng có thể cải thiện dần dần, nhưng nhân viên phục vụ phòng phải tuân theo cách lau chùi cụ thể và các bước dọn phòng mà kinh nghiệm cho thấy rằng “đó là các bước tạo nên cách thức làm việc tốt”.