I expect all messages which come through, phone, fax, or visitors who leave a message for me at the front desk, will be advised to me immediately and written messages are clearly legible with complete information presented in a professional manner.
I expect that the hotel can provide a high standard of limousine service to me. The limousine should be clean and in good condition, the driver should be properly groomed and have reasonable English speaking skills...
I expect that the hotel can provide me with a high standard of taxi service. The taxi should be clean and in good condition, the taxi driver should be properly groomed, and I should not have to haggle with rogue taxi drivers...
I expect that the hotel staff can change my room for me on request and move my entire luggage to the new room without my presence. My luggage will be handled carefully without any damage and missing items.
I expect that the hotel staff can change my room for me on my request and help me to move my luggage to my preferred room. My entire luggage will be handled carefully without any damage and all items will be accounted for.
I expect that I get a warm welcome from the first point of contact with the hotel which is often the Doorman. The Doorman should open my car door and help me unload my luggage. He should also open the Hotel Door.
I have a presentation to deliver. I expect staff to be able to access my removable drive (“thumb” or USB) or floppy disk or transfer it from my lap top, to print out the document. I expect this service to be available at all times.
If I ask for copies to be produced, I expect them to be of good quality and logically sequenced and checked. I expect to have my original returned in good condition and I expect employees to be competent in handling the photo copy machine.
If I receive an email via the Hotel mailbox, I expect to have the message delivered immediately. My main priority is that the message is treated confidentially and actioned swiftly by the person most suited to answer my query.
That the private dining room has an upper market service then the main dining room, the staff is experienced, discreet and knowledgeable. Mostly the dishes will be served on an individual basis to the guest by friendly staff with a smile.