500+ Tài Liệu ngành khách sạn

Có tổng cộng 608 tài liệu

[SOP] Intercontinental Group - Concierge - Holding goods for pick up

I expect my items to be held for pick-up and kept securely and handled with care.

Miễn phí

[SOP] Intercontinental Group - Concierge - Tour reservations

I expect the hotel staff to be knowledgeable of local places of interest and to be able to book me on a professional tour at my request.

Miễn phí

[SOP] Intercontinental Group - Concierge - Message delivery

I expect all messages which come through, phone, fax, or visitors who leave a message for me at the front desk, will be advised to me immediately and written messages are clearly legible with complete information presented in a professional manner.

Miễn phí

[SOP] Intercontinental Group - Concierge - Purchasing medicine for guests

I expect that the hotel can provide me medicine when I need it.

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[SOP] Intercontinental Group - Concierge - Limousine booking

I expect that the hotel can provide a high standard of limousine service to me. The limousine should be clean and in good condition, the driver should be properly groomed and have reasonable English speaking skills...

Miễn phí

[SOP] Intercontinental Group - Concierge - Taxi service

I expect that the hotel can provide me with a high standard of taxi service. The taxi should be clean and in good condition, the taxi driver should be properly groomed, and I should not have to haggle with rogue taxi drivers...

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[SOP] Intercontinental Group - Concierge - Lost luggage

When luggage doesn’t arrive on my flight, I expect hotel staff to help me to contact the airport and find out where my luggage is. I need special assistance when I am in a foreign country.

Miễn phí

[SOP] Intercontinental Group - Concierge - Dead move

I expect that the hotel staff can change my room for me on request and move my entire luggage to the new room without my presence. My luggage will be handled carefully without any damage and missing items.

Miễn phí

[SOP] Intercontinental Group - Concierge - Live move

I expect that the hotel staff can change my room for me on my request and help me to move my luggage to my preferred room. My entire luggage will be handled carefully without any damage and all items will be accounted for.

Miễn phí

[SOP] Intercontinental Group - Concierge - Luggage storage & retrieval

I expect that the hotel can provide luggage storage, and all my luggage will be handled carefully and stored in the storage room to ensure its safety.

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[SOP] Intercontinental Group - Concierge - Handling group luggage

I expect my luggage to be handled carefully and professionally and to arrive at my room quickly.

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[SOP] Intercontinental Group - Concierge - Handling luggage upon departure

I expect that the Bellman will come to my room to pick up my luggage promptly, and my luggage will be carefully handled.

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[SOP] Intercontinental Group - Concierge - Handling luggage upon arrival

I expect my luggage to be sent to my room as soon as possible, and my luggage to be carefully handled.

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[SOP] Intercontinental Group - Concierge - Doorman-guest departure

I expect the Doorman to bid me farewell and to help me with my luggage and transportation arrangements. Using my name provides me with extra recognition and is always appreciation.

Miễn phí

[SOP] Intercontinental Group - Concierge - Doorman-guest arrival

I expect that I get a warm welcome from the first point of contact with the hotel which is often the Doorman. The Doorman should open my car door and help me unload my luggage. He should also open the Hotel Door.

Miễn phí

[SOP] Intercontinental Group - Business Center - Printing

I have a presentation to deliver. I expect staff to be able to access my removable drive (“thumb” or USB) or floppy disk or transfer it from my lap top, to print out the document. I expect this service to be available at all times.

Miễn phí

[SOP] Intercontinental Group - Business Center - Binding

I have presentations to make and copies to be produced and bound. I expect this to be done in a professional and speedy manner. I expect staff to know how to use the binding machine.

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[SOP] Intercontinental Group - Business Center - Contracted services

It may happen that I need other Business Services which can not be delivered by the Hotel. I think it is great if the Hotel can offer contracted Business Services.

Miễn phí

[SOP] Intercontinental Group - Business Center - Rent of equipment

Sometimes I need a LCD projector or a Fax machine. This Equipment needs to be in good condition, clean and functioning. I expect assistance in set up by people who know what they are doing.

Miễn phí

[SOP] Intercontinental Group - Business Center - Internet for guests

I expect every hotel to have a private area for me to log into the Internet because I am not always traveling with my Computer. I don’t expect exorbitant charges.

Miễn phí

[SOP] Intercontinental Group - Business Center - Photocopies

If I ask for copies to be produced, I expect them to be of good quality and logically sequenced and checked. I expect to have my original returned in good condition and I expect employees to be competent in handling the photo copy machine.

Miễn phí

[SOP] Intercontinental Group - Business Center - Typing

If I request typing services, I expect the task to be professionally executed in accordance with international business standards, the same as it is done in my own office.

Miễn phí

[SOP] Intercontinental Group - Business Center - Check hotels email

If I receive an email via the Hotel mailbox, I expect to have the message delivered immediately. My main priority is that the message is treated confidentially and actioned swiftly by the person most suited to answer my query.

Miễn phí

[SOP] Intercontinental Group - Business Center - Outgoing and incoming fax

I am expecting professional service from professional people in the Business Center. I want to have my documents handled as I would in my own office.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - Private dining room service

That the private dining room has an upper market service then the main dining room, the staff is experienced, discreet and knowledgeable. Mostly the dishes will be served on an individual basis to the guest by friendly staff with a smile.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - Adjust table settings for correct covers

That the numbers of covers are set correctly on the tables according to the number of guest expected in the party.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - Dim sum service-steam to order-order to be takenby server

That dim-sum is served fast and fresh by friendly staff and that whatever order system the restaurant has in place the staff is knowledgeable of the different type of service.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - How to serve "MaoTai"

That Mao Tai wine is served following the Chinese customs, efficiently by friendly, knowledgeable staff with a smile.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - How to serve "Hua Tiao wine"

That Hua Tiao wine is served following the Chinese customs, efficiently by friendly, knowledgeable staff with a smile.

Miễn phí

[SOP] Intercontinental Group - Chinese Restaurant - How to serve a hand towel

That upon seating at the table a clean hot or cold hand towel is served within 5 minutes, on a towel tray by friendly and efficient staff.

Miễn phí

177540

Thành viên

1066

Sách miễn phí

148

Sách trả phí

42

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