1000+ Tài Liệu chuyên ngành nhà hàng - khách sạn

I expect that the Bellman will come to my room to pick up my luggage promptly, and my luggage will be carefully handled.

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I expect my luggage to be sent to my room as soon as possible, and my luggage to be carefully handled.

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I expect the Doorman to bid me farewell and to help me with my luggage and transportation arrangements. Using my name provides me with extra recognition and is always appreciation.

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I expect that I get a warm welcome from the first point of contact with the hotel which is often the Doorman. The Doorman should open my car door and help me unload my luggage. He should also open the Hotel Door.

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I have a presentation to deliver. I expect staff to be able to access my removable drive (“thumb” or USB) or floppy disk or transfer it from my lap top, to print out the document. I expect this service to be available at all times.

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I have presentations to make and copies to be produced and bound. I expect this to be done in a professional and speedy manner. I expect staff to know how to use the binding machine.

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It may happen that I need other Business Services which can not be delivered by the Hotel. I think it is great if the Hotel can offer contracted Business Services.

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Sometimes I need a LCD projector or a Fax machine. This Equipment needs to be in good condition, clean and functioning. I expect assistance in set up by people who know what they are doing.

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I expect every hotel to have a private area for me to log into the Internet because I am not always traveling with my Computer. I don’t expect exorbitant charges.

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If I ask for copies to be produced, I expect them to be of good quality and logically sequenced and checked. I expect to have my original returned in good condition and I expect employees to be competent in handling the photo copy machine.

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If I request typing services, I expect the task to be professionally executed in accordance with international business standards, the same as it is done in my own office.

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If I receive an email via the Hotel mailbox, I expect to have the message delivered immediately. My main priority is that the message is treated confidentially and actioned swiftly by the person most suited to answer my query.

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I am expecting professional service from professional people in the Business Center. I want to have my documents handled as I would in my own office.

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That the private dining room has an upper market service then the main dining room, the staff is experienced, discreet and knowledgeable. Mostly the dishes will be served on an individual basis to the guest by friendly staff with a smile.

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That the numbers of covers are set correctly on the tables according to the number of guest expected in the party.

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That dim-sum is served fast and fresh by friendly staff and that whatever order system the restaurant has in place the staff is knowledgeable of the different type of service.

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That Mao Tai wine is served following the Chinese customs, efficiently by friendly, knowledgeable staff with a smile.

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That Hua Tiao wine is served following the Chinese customs, efficiently by friendly, knowledgeable staff with a smile.

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That upon seating at the table a clean hot or cold hand towel is served within 5 minutes, on a towel tray by friendly and efficient staff.

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That when dishes require hands to be used when eaten, automatically a finger bowl will be served by friendly staff.

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That the food is transported to the restaurant as soon as the chef has finished the preparation and is served hot and efficient by friendly staff with a smile.

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That the tables are set in a consistent manner with clean table cloth and complete settings to be ready for the guest to be seated and to start their meal.

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That the tables are set in a consistent manner with clean table cloth and complete settings to be ready for the guest to be seated and to start their meal.

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That food is served fast & efficient from the kitchen with all required condiments and dishes.

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Being informed of closing of the restaurant, possibly with last orders. Not imposing customers and that service and respect are taken in consideration.

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That side stations are organised and clean & tidy and a pleasant view form the guest.

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That the correct bill is presented without any mistakes in a clean folder and timely manner by a friendly and smiling staff.

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That Chinese tea is served in a proper way, fast and hot with complete condiments by friendly, smiling staff efficiently.

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That the soiled plates, cutleries and glasses are cleared in a timely and efficient manner, without too much noise and disturbance by friendly and smiling staff.

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That they are being served by friendly, efficient and smiley staff following the sequence and the Chinese custom of serving a Banquet lunch or dinner.

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