1000+ Tài Liệu chuyên ngành nhà hàng - khách sạn

It is important that employees take care of my Laundry. These are my personal belongings and I generally travel lightly so each piece of clothing is important. I want my laundry requests to be actioned quickly...

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I expect my requests for additional beds or baby cots to be handled quickly and professionally.

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It can happen occasionally that in my rush, I forget to take my room key with me. It is important that a replacement room key is provided quickly and my belongings are not at risk.

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It can occasionally happen that I forget to open my Safe Deposit box when I am rushing my departure. In these instances I expect a hotel representative to contact me and ensure the safe return of my goods.

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I like to wear polished shoes – I think they make a statement about a person. Usually I travel with minimal shoes – often only 2 pairs, so they need regular cleaning treatment. This is a service which is an added extra to 5 star hotels and I appreciate it

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I expect to have all lights in my room working. I want to read or work and find it disturbing to have to call Housekeeping to change bulbs late at night.

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It is important that employees take care of my personal belongings as they have value to me and I do not want them lost or damaged.

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I expect the bathroom to be meticulous and cleaned daily. Unclean bathrooms reflect poorly on the whole of the Housekeeping operation.

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I expect all furniture to be clean as I am sitting on chairs, working at the desk and hanging my clothes in the wardrobe. I don’t expect to see dust in my room. I expect brass and metal surfaces to be polished leaving no fingerprints...

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I expect my Mini Bar to be clean as this is a hygienic place in which I select beverages and snacks. I expect mini bar items to be within their use by date.

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I expect all mirrors in my room to be clean and spotless. I feel that dirty mirrors reflect poor housekeeping standards.

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I expect my Bathroom to be clean as this should be a hygienic place in which I take bathe. I appreciate special amenities which I might not have at home to make my bath special such as scented oils and soaps and extra fluffy towels.

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I expect my Bathroom to be cleaned daily as this should be a hygienic place in which I shower.

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I expect the toilet to be cleaned every day. I expect sufficient supplies of toilet paper.

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I expect my Bathroom to be clean as this is a hygienic place in which I use regularly. I appreciate special amenities such as scented soaps, fluffy towels and flowers which make me feel luxurious. I expect my toothbrush tumbler to be cleaned daily.

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I expect my Bathroom to be cleaned as this is a hygienic place in which I take bath and shower. I appreciate the special amenities like scented soaps and extra fluffy towels which I don’t usually get at home.

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I expect my room to be clean, functional and comfortable. I expect amenity supplies to be replenished daily. I also appreciate things which are not essential, but give enjoyment, convenience and pleasure during my stay.

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I expect my bed changed daily and made up properly. I enjoy a comfortable bed and a good night’s sleep after a hard working day.

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Why is this task important for you and our guests?

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Why is this task important for you and our guests?

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I expect the kettle to be clean, as I prepare my coffee and tea in this equipment. I expect Ice Buckets to retain their “new” look.

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I expect this part of the room to be clean as I have to inhale out-coming air.

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I want carpet to be clean and soft when I walk on it with bare feet. Along the corridor, I expect working material properly positioned, so I can walk easily to my room.

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I expect my room to be clean and to find things in a logical place. I also appreciate things which are not essential, but give enjoyment, convenience and pleasure during my stay.

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I put DND on my room because I want privacy. I do not expect interruptions, however well intentioned they may be.

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Why is this task important for you and our guests?

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Why is this task important for you and our guests?

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Why is this task important for you and our guests?

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Why is this task important for you and our guests?

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Why is this task important for you and our guests?

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