1000+ Tài Liệu chuyên ngành nhà hàng - khách sạn

Nhà hàng Fullmoon Town tại Hội An được xây dựng theo trường phái kiến trúc nhà cổ của người việt nam thời xưa.

Miễn phí

Tiêu chuẩn VTOS sửa đổi ngoài việc kế thừa các nội dung từ phiên bản trước đã được phát triển phù hợp với các quy định của Việt Nam cũng như được chuẩn hóa, tương thích với các tiêu chuẩn nghề quốc tế và Tiêu chuẩn ASEAN.

Miễn phí

Mục tiêu của bài báo này là đo lường tác động của chất lượng dịch vụ đến ý định quay lại của khách hàng và so sánh chất lượng dịch vụ và ý định quay lại của khách hàng giữa hai dạng nhà hàng: nhượng quyền thương mại và tự quản lý.

Miễn phí

Tiêu chuẩn VTOS sửa đổi ngoài việc kế thừa các nội dung từ phiên bản trước đã được phát triển phù hợp với các quy định của Việt Nam cũng như được chuẩn hóa, tương thích với các tiêu chuẩn nghề quốc tế và Tiêu chuẩn ASEAN.

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Why is this task important for you and our guests?

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Why is this task important for you and our guests?

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I expect ruined linen to be disposed. I do not appreciate receiving linen which has holes or is stained. I pay a good room rate and expect quality linen.

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I expect hotels to maintain the quality and color of their linen. I don’t appreciate receiving napkins, table clothes, bed linen which have holes or which are obviously old.

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It is important that all employees are well dressed and their uniforms are clean, well maintained and personal grooming standards are in place.

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I expect employees performing the same job to wear the same uniform. When I see employees with uniforms which have been obviously borrowed from another person or department, the professionalism of the hotel is questioned.

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I expect all employees to be well dressed and their uniforms to be clean and well presented.

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Why is this task important for you and our guests?

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Why is this task important for you and our guests?

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I expect there to be a proper procedure in place to ensure I can not see damaged equipment in the guest areas. I expect equipment to be in full working order during my stay.

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I like it when I employees respect me and treat me with friendliness – but are not overly friendly towards me. I expect employees to respect each other.

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It is important that employees follow a standard when entering my room. During my stay, that room belongs to me and I expect a certain amount of privacy. I expect employees to announce themselves.

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Why is this task important for you and our guests?

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I like to have my room prepared when coming home, this gives me the feeling that the hotel takes care of me. It saves me time in turning down the bedspread and closing the blinds.

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I expect the guest room corridor to be as clean as my room. This is the first impression when approaching my guest room.

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I want the guest room corridor as clean as my room. This is the first impression when approaching my guest room.

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It is important that the room service tray or trolley is removed from my room and the corridor shortly after I have finished my meal. I don’t expect trays or trolleys to be left in my room or lying in the corridor in front of my room...

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It is important that I can see that towels are always folded the same way. This gives me confidence that towels are checked for cleanliness each day. It also assists with my routines – especially early in the morning.

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It is important that the mattress is turned regularly, as this has to do with my comfort and health. Mattresses which become too soft if not routinely turned, are bad for backs.

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I shouldn’t have to see back of house areas, but on occasions when doors are left open, I expect the back of house to be as clean as front of house areas.

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It is important that employees take care of my Laundry. These are my personal belongings and I generally travel lightly so each piece of clothing is important. I want my laundry requests to be actioned quickly...

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I expect my requests for additional beds or baby cots to be handled quickly and professionally.

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It can happen occasionally that in my rush, I forget to take my room key with me. It is important that a replacement room key is provided quickly and my belongings are not at risk.

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It can occasionally happen that I forget to open my Safe Deposit box when I am rushing my departure. In these instances I expect a hotel representative to contact me and ensure the safe return of my goods.

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I like to wear polished shoes – I think they make a statement about a person. Usually I travel with minimal shoes – often only 2 pairs, so they need regular cleaning treatment. This is a service which is an added extra to 5 star hotels and I appreciate it

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I expect to have all lights in my room working. I want to read or work and find it disturbing to have to call Housekeeping to change bulbs late at night.

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